Logo
Support ​Guild Wars Support ​Guild Wars 2 Support
GuildWars.comWiki
​Guild Wars Support ​Guild Wars 2 Support
Submit a request
English (US)DeutschEspañolFrançais
Submit a request
Sign in

Guild Wars Support

Trouble logging in?

Account Support

Game Client

  • ★Download the Guild Wars Client
  • Guild Wars Game & Expansions

Creating and Managing Your Account

  • ★How to Submit, Find, and Update your Support Ticket
  • Creating an ArenaNet Account (Guild Wars, Guild Wars 2)
  • Registering Your Guild Wars Account
  • Linking Your Guild Wars and ArenaNet Accounts
  • Finding Your Serial Code
  • Help with Guild Wars 2, Heart of Thorns, or Path of Fire
See all 7 articles

Game Support

Login Issues

  • ★Trouble Logging In?
  • I Can't Log In to the Support Site
  • Recovering Your Account

In-Game Systems

  • Taking Screenshots
  • How to Unlock Your Bonus Items
  • How to Unlock M.O.X. (Hero)

Technical Support

Solving Technical Problems

  • ★Guild Wars System Requirements
  • ★Guild Wars Error Codes
  • Troubleshooting Hardware Failure Errors
  • Resetting Your Network Devices (Router/Modem)

Purchase Support

Buying and Upgrading the Game

  • ★Buy Guild Wars
  • Common Payment Error Codes and Error Messages
  • Can I Remove My Card and Payment Method on File?
  • I haven’t received a Purchase Notification Email
  • Why is it taking so long to receive the serial code I just purchased?
  • Do I need an ArenaNet account in order to purchase a serial code from the website?
See all 9 articles
Logo

©2023 ArenaNet, LLC. All rights reserved. All trademarks are the property of their respective owners.

Privacy Policy | Legal Documentation

ESRB
PEGI
USK