Finding Your Serial Code

Your Guild Wars serial code is a 25-digit alphanumeric string formatted like the following code:


This is a unique key used to unlock the game, its expansions, and other locked features on your Guild Wars account. When first creating your Guild Wars account, you will need a valid, unused code to complete the registration process and play the game.

Where do I find my serial code?

If you purchased a physical copy of the game, your serial code is located inside the box. You should find it printed on a paper insert inside the disc case.

If you purchased the game directly from, your serial code is sent to the email address provided during the checkout process. Note that this can be a different address than the one used to activate the key and log in to the game.

What should I do if I lost my serial code?

In most cases, you won’t need your serial code again once you've used it to unlock the game or create an account. That said, we highly recommend storing or saving your serial code in a safe place, since it can be used as a unique identifier that will help you verify ownership of your account if something ever happens to it.

Unfortunately, support will not be able to provide your serial code if you end up misplacing it. The good news is that there are several other details you can provide to help our support team verify ownership of your account. This includes:

  • The full name listed on the account
  • Your date of birth
  • The SMS phone number used on the account
  • The last four digits of a credit card used to make purchases on the account
  • Any other serial codes added to the account (expansion packs, unlocks, etc.)
  • etc.

Include this information in a support ticket and we’ll do our best to help you!