Guild Wars Error Codes

Error Message

"Guild Wars was unable to complete the operation.

Please try again in a few minutes. (Code=004)"

What is an Error Code=004?

An Error 4 is indicative of a server error. The server may be inaccessible due to a new update, a bug, network issues in or around the data center, or it may have crashed.

How do I fix an Error Code=004?

This error points to an issue with one or more of our game servers, so we encourage patience while our server programmers work to find and address the problem. While you're waiting, you can follow the official Guild Wars Twitter account for details and updates about the situation, or can submit a ticket if you're still unable to login after several hours.

Error Message

"Guild Wars was unable to connect to the game server due to a network error. This may be caused by Internet routing issues or a server network failure.

If this problem persists, please visit the Guild Wars support website. (Code=005)"

What is an Error Code=005?

An Error 5 indicates a network issue, often caused by an antivirus program, firewall, or router blocking your connection to the game servers.

How do I fix an Error Code=005?

Here are some steps you can take to try and address the issue:

1. Add Gw.exe or GwSetup.exe to your firewall's exception list. If you have already allowed Guild Wars in the past, please double-check the exceptions; on some rare occasions, firewalls will decide to block Guild Wars after it has patched. If adding an exception does not help, try uninstalling the firewall software and logging into the game again.
2. If you are using a router, please open and/or forward both TCP port 6112 and TCP port 80 within the router's settings. If you are connecting to Guild Wars while on a campus or business network, please consult your network's administrator to verify that these ports are available.
3. If you are using a wireless router, try connecting your computer directly to the router using an Ethernet cable.
4. Try temporarily disabling or uninstalling any internet security, antivirus, or anti-spyware applications and re-launching the client. If this resolves the connection issue, you will need to configure these applications to let you play Guild Wars while they are running. (Please contact the software provider if you do not know how to make these adjustments.)

If none of these steps help to address the issue, please contact our Technical Support team with a detailed description of the problem so they can assist you!

Error Message

"Your connection to the server was lost. Please check your Internet connection. (Code=007)"

What is an Error Code=007?

An Error 7 indicates a general disconnect from the game server. This will happen whenever your game loses connection to the game server—whether due to an internet hiccup, a weak connection, or a bug that causes the server to disconnect from the client.

How do I fix an Error Code=007?

In most cases, you will be able to reconnect to the game immediately. Disconnects should only become a cause for concern if they prevent you from playing or if you are repeatedly disconnected whenever you try to play.

If you're connected to a weak or variable internet, you may want to find a more stable connection before reconnecting to the game. You can also follow these troubleshooting steps if you experience issues while playing on a stable connection:

1. Completely exit the game and close the client. Wait five minutes, then re-launch the game and try again.
2. Reset your router and modem. Rebooting your devices can help fix several common connection problems, improve slow connections, and clear out any issues stored in their memory.
3. If you’re using a wireless router to connect to the internet, try bypassing your router by connecting directly to your modem with an Ethernet cable.
4. Reboot your PC. Giving your computer a chance to reset can fix several issues that might affect your connectivity to the game.
5. Temporarily disable any security software such as Norton, AVAST, AVG, or McAfee, and then re-launch the game. If you are able to log in successfully, try updating your programs or creating an exception for Guild Wars.
6. Try disabling all startup items to make sure that no background programs or processes are causing this problem.
7. Ensure you have the latest drivers for your network adapters and router.

If you are unable to find a solution, please contact our Technical Support team with a detailed description of the problem so they can provide assistance!

Error Message

"Guild Wars was unable to complete the operation.

Please try again in a few minutes. (Code=010)"

What is an Error Code=010?

An Error Code 10 is indicative of a server error. The server may be inaccessible due to a new update, a bug, network issues in the data center, or it may have crashed.

How do I fix an Error Code=010?

This error points to an issue with one or more of our game servers, so we encourage patience while our server programmers work to find and address the problem. While you're waiting, you can follow the official Guild Wars Twitter account for details and updates about the situation, or can submit a ticket if you're still unable to login after several hours.

Error Message

"The password you have provided is incorrect.

Please check your password and try again. (Code=011)"

What is an Error Code=011?

Error 11 messages will appear when trying to log in to the game with an incorrect account name (email) or password. In some rare circumstances, the error will also appear if the login servers are experiencing network disruptions that affect your connection or ability to enter the game.

How do I fix an Error Code=011?

There are a few things to check if you're receiving an Error 11 when trying to log in:

• Remember: your password is case-sensitive, meaning that all capital and lowercase letters must match the password used to access the account.
• Make sure your CAPS LOCK key is not enabled when typing your password.
• In the Account Name field, ensure your email address is correct.

If you've confirmed all of the above, here are a few additional steps you can take:

• Type out your password in a notepad document—ensuring that there are no extra spaces or line breaks. Then highlight, copy, and then paste the password into the Password field on the login screen.
• Un-check the 'Remember Account Name and Security Answer' box and re-launch the client. In the blank fields, re-enter your Account Name (your email address), password, and a character on the account.
• Try resetting your password.

If you are unable to find a solution, please contact our Support team with a detailed description of the problem and the error message you are receiving.

Error Message

"Guild Wars was unable to complete the operation.

Please try again in a few minutes. (Code=013)"

What is an Error Code=013?

An Error 13 is indicative of a server error. The server may be inaccessible due to a new update, a bug, network issues in the data center, or it may have crashed.

How do I fix an Error Code=013?

This error points to an issue with one or more of our game servers, so we encourage patience while our server programmers work to find and address the problem. While you're waiting, you can follow the official Guild Wars Twitter account for details and updates about the situation, or can submit a ticket if you're still unable to login after several hours.

Error Message

"Guild Wars was unable to complete the operation.

Please try again in a few minutes. (Code=015)"

What is an Error Code=015?

An Error 15 is indicative of a server error. The server may be inaccessible due to a new update, a bug, network issues in the data center, or it may have crashed.

How do I fix an Error Code=015?

This error points to an issue with one or more of our game servers, so we encourage patience while our server programmers work to find and address the problem. While you're waiting, you can follow the official Guild Wars Twitter account for details and updates about the situation, or can submit a ticket if you're still unable to login after several hours.

Error Message

"Guild Wars was unable to find the mission you requested. Please try again in a few minutes. (Code=019)"

What is an Error Code=019?

An Error 19 usually indicates a server error where the data of the server is out-of-sync with the current build—often due to a bug or corrupted data.

How do I fix an Error Code=019?

This error points to an issue with one or more of our game servers, so we encourage patience while our server programmers work to find and address the problem. While you're waiting, you can follow the official Guild Wars Twitter account for details and updates about the situation, or can submit a ticket if you're still unable to login after several hours.

Error Message

"The email address <Account Name> was not found.

If you already have an ArenaNet account, please try again. If you requested a change of account name and have confirmed this request via email, try entering your new account name. If you have not previously created an ArenaNet account, select "Create Account" to create a new account and password. If you continue to have trouble accessing your account, visit the Guild Wars support website. (Code=021)"

What is an Error Code=021?

An Error 21 appears when the login name you entered is not formatted like an email address.

How do I fix an Error Code=021?

Make sure your account name is formatted and spelled correctly. If you are sure of the spelling and continue to run into this error, please contact our Support team with a detailed description of the problem and the error message you are receiving.

Error Message

"(DNS name lookup failed) (Code=026)"

What is an Error Code=026?

An Error 26 is indicative of a server error. The server may be inaccessible due to a new update, a bug, network issues in the data center, or it may have crashed.

How do I fix an Error Code=026?

This error points to an issue with one or more of our game servers, so we encourage patience while our server programmers work to find and address the problem. While you're waiting, you can follow the official Guild Wars Twitter account for details and updates about the situation, or can submit a ticket if you're still unable to login after several hours.

Error Message

"Invalid Name: Too Short (Code=027)"

What is an Error Code=027?

An Error 27 denotes that a character name is too short.

How do I fix an Error Code=027?

While the game should automatically prevent you from creating a character with a name that is any less than 3 characters, you may encounter this error in the event that a bug or other error allows you lock in a character with an invalid name.

If you do encounter this error, please submit a ticket so the customer support team can help you make the necessary adjustments and correct the problem.

Error Message

"The character name "<text>" is already in use by another player.

Please select a new name and try again. (Code=029)"

What is an Error Code=029?

An Error 29 will appear during character creation if you attempt to create a new character with a name that is already in use by another player or character.

How do I fix an Error Code=029?

When creating a new character in Guild Wars, you will need to choose a unique name that is not currently in use by any other character. Try experimenting with variants of the name or thinking of another name that is not already in use.

You can also read up on more character-creation tips on the official wiki.

Error Message

"The character name "<text>" contains words or partial words that are not permitted in Guild Wars.

Please select a new name and try again. (Code=031)"

What is an Error Code=031?

An Error 31 will appear during character creation if you try to use a word or characters that are not permitted in the game.

How do I fix an Error Code=031?

The game will automatically prevent the creation of most characters with obscene or offensive names.

Please note that if you successfully bypass this safeguard and create a character with an inappropriate or offensive name—even if indirectly, partially, or suggestively offensive—your account may be subject to suspension or even termination. Please ensure that you are selecting a name that does not aim to offend others.

• For more information on what is considered offensive, you can review the information in the Guild Wars Naming Policy.
• You will also find helpful character-creation tips on the official Guild Wars wiki.

Error Message

"You have been disconnected from Guild Wars because another client has connected using your account. Please try again later. (Code=035)"

What is an Error Code=035?

An Error 35 appears when your account is accessed from a second location while you are already logged in to the client.

How do I fix an Error Code=035?

At any given time, you can only be logged in with (and play) your account from one location at a time. If your account is accessed from a second location while you are logged in, the first login session will be automatically disconnected.

If you are concerned that your account is being accessed by an unauthorized party, we'd recommend resetting your password to prevent misuse of your account. If you continue to experience disconnects, you can also submit a ticket so our customer support team can help you protect your account.

Error Message

"Friends list is full. (Code=037)"

What is an Error Code=037?

An Error 37 means you've reached the maximum number of friends you can add to your friends list.

How do I fix an Error Code=037?

Your friends list can hold up to 100 names total. If you reach the maximum number of friends, you will need to remove entries before you can add new entries.

More information about how to manage your friends list can be found on the official Guild Wars wiki.

Error Message

"Guild Wars was unable to complete the operation.

Please try again in a few minutes. (Code=040)"

What is an Error Code=040?

An Error 40 is indicative of a server error. The server may be inaccessible due to a new update, a bug, network issues in the data center, or it may have crashed.

How do I fix an Error Code=040?

This error points to an issue with one or more of our game servers, so we encourage patience while our server programmers work to find and address the problem. While you're waiting, you can follow the official Guild Wars Twitter account for details and updates about the situation, or can submit a ticket if you're still unable to login after several hours.

Error Message

"You have attempted to create too many characters recently. (Code=041)"

What is an Error Code=041?

An Error 41 means that you've tried to create too many characters on the account within the last hour. 

How do I fix an Error Code=041?

While the number of characters you can create per hour is high enough that it should not affect most users, players attempting to disrupt the servers by flooding them with new characters will eventually receive an Error 41. If you are encountering this error while playing normally, please wait for a few minutes before attempting to create a new character.

If the problem persists, please submit a ticket for assistance from our customer support team.

Error Message

"Guild Wars was unable to complete the operation.

Please try again in a few minutes. (Code=042)"

What is an Error Code=042?

An Error 42 indicates a network, datacenter, or server issue. It is often accompanied by a disconnect (see: Error 007), as your client may be unable to communicate with our game servers.

How do I fix an Error Code=042?

This is a server-side issue, so we encourage patience while our server programmers work to investigate and address the problem. Follow the official Guild Wars Twitter account for details and updates about the situation, or submit a ticket if you're still unable to login after several hours.

Error Message

"You have already created the maximum number of characters for this account. Please delete one of your existing characters if you wish to create a new one. (Code=043)"

What is an Error Code=043?

An Error 43 will appear if you try to create more characters than the number of character slots you've unlocked on an account.

How do I fix an Error Code=043?

You will need to purchase additional character slots or delete an existing character if you want to create a new character. You can also purchase the expansions (if you have not already), as each campaign comes with two additional character slots when redeemed on your account.

Note that the maximum number of character slots allowed on any given account is 28.

Error Message

There are several different messages that may display when you receive the error:

• "Your account has been suspended from Guild Wars for offensive behavior, which is a breach of the User Agreement and Rules of Conduct. You will be able to join the game in approximately X hours."
• "We have detected that your account may have been accessed by an unauthorized individual. For your security, further access to the account has been blocked until this matter can be resolved. To restore access to this account, please contact Support and one of our representatives will assist you."
• "Your account has been banned from Guild Wars for a breach of the User Agreement and/or Rules of Conduct. This ban is permanent."
• "Your Guild Wars has been blocked for an account issue. Please contact Support for more information."
• "Your Guild Wars account has been terminated for payment fraud. This action is permanent."
• "Your Guild Wars account has been terminated for using a bot or other third-party program, which is a breach of the User Agreement and Rules of Conduct. This action is permanent."

What is an Error Code=045?

Error 45 is a message that appears if your account has been suspended. There are several circumstances that can result in an account suspension:

• The account may have violated the Guild Wars User Agreement.
• The account may have violated the rules of conduct.
• The account may have been flagged for using a third-party program to cheat or gain an advantage in the game.
• In some cases, the account is banned due to a verified hacking attempt. If we detect that your account has been compromised, we will try to ban it as quickly as possible to prevent any tampering with your characters, inventory, or progress.

You can read more about the circumstances that can lead to an account suspension in these articles: 

• Guild Wars User Agreement
• Rules of Conduct

Note that the message and duration of the ban varies based on the offense.

How do I fix an Error Code=045?

You are always welcome to contact our support team for more information or to appeal a ban on your own account. Please note that we will never disclose information about any other account than your own; if you have a friend, partner, or spouse with questions about a suspension, they will need to contact the support team directly.

Error Message

"Guild Wars was unable to complete the operation.

Please try again in a few minutes. (Code=050)"

What is an Error Code=050?

An Error 50 is indicative of a server error. The server may be inaccessible due to a new update, a bug, network issues in the data center, or it may have crashed.

How do I fix an Error Code=050?

This is a server-side issue, so we encourage patience while our server programmers work to investigate and address the problem. Follow the official Guild Wars Twitter account for details and updates about the situation, or submit a ticket if you're still unable to login after several hours.

Error Message

"Guild Wars was unable to complete the operation.

Please try again in a few minutes. (Code=057)"

What is an Error Code=057?

An Error 57 is indicative of a server error. The server may be inaccessible due to a new update, a bug, network issues in the data center, or it may have crashed.

How do I fix an Error Code=057?

This is a server-side issue, so we encourage patience while our server programmers work to investigate and address the problem. Follow the official Guild Wars Twitter account for details and updates about the situation, or submit a ticket if you're still unable to login after several hours.

Error Message

"Guild Wars was unable to connect to any login servers. This is very likely caused by an Internet routing issue.

If this problem persists, please visit the Guild Wars support website. (Code=058)"

What is an Error Code=058?

An Error Code 58 indicates a network issue: often caused by an antivirus, firewall, or router blocking your connection to the game servers.

How do I fix an Error Code=058?

Here are some steps you can take to address the issue:

1. Add Gw.exe or GwSetup.exe to your firewall's exception list. If you have already allowed Guild Wars in the past, please double-check the exceptions; on some rare occasions, firewalls will decide to block Guild Wars after it has patched. If adding an exception does not help, try uninstalling the firewall software and logging into the game again.
2. If you are using a router, please open and/or forward both TCP port 6112 and TCP port 80 within the router's settings. If you are connecting to Guild Wars while on a campus or business network, please consult your network's administrator to verify that these ports are available.
3. If you are using a wireless router, try connecting your computer directly to the router using an Ethernet cable.
4. Try temporarily disabling or uninstalling any internet security, antivirus, or anti-spyware applications and re-launching the client. If this resolves the connection issue, you will need to configure these applications to let you play Guild Wars while they are running. (Please contact the software provider if you do not know how to make these adjustments.)

If none of these steps help to address the issue, please contact our Technical Support team with a detailed description of the problem so they can assist you!

Error Message

"Maximum play time exceeded. (Code=059)"

What is an Error Code=059?

An Error 59 will appear if you are disconnected after idling or playing for an extended period of time. This will occur in two circumstances:

• If the account has been logged in for more than 24 hours, it will be automatically disconnected.
• If the account has been logged in for more than 10 hours with no gameplay, it will be disconnected.

How do I fix an Error Code=059?

If you were disconnected from the game, simply re-enter your login credentials and reconnect. If a new build was released while you were away, you may need to re-start your game client before logging back in to play.

Error Message

"Guild Wars was unable to complete the operation.

Please try again in a few minutes. (Code=072)"

What is an Error Code=072?

An Error 72 is indicative of a server error. The server may be inaccessible due to a new update, a bug, network issues in the data center, or it may have crashed.

How do I fix an Error Code=072?

This is a server-side issue, so we encourage patience while our server programmers work to investigate and address the problem. Follow the official Guild Wars Twitter account for details and updates about the situation, or submit a ticket if you're still unable to login after several hours.

Error Message

"The access key you have entered is invalid. Some numbers look similar to letters, such as '8' and 'B', and '6' and 'G'. Please check your code and try again. If this problem persists, visit the Guild Wars support website. (Code=102)"

What is an Error Code=102?

An Error 102 indicates that you are trying to enter an incorrect or invalid Access Key—whether creating a new account or adding an Access Key to an existing account.

How do I fix an Error Code=102?

Ensure the accuracy of the Serial Code you're entering into the game. Some characters are easily mistaken for others, so be sure that you are entering the correct alphanumeric characters to match your key. Here are a few tips:

• 6, 8, 9 and B can look very similar, so try each
• There are no I's (eyes), O's (oh's) or 0's (zeros) in codes, only 1's (ones), J's (jays) and Q's (cues)
• J's are sometimes hard to discern, as the "loop" at the bottom may not be easy to see. You might try "J" rather than a 1.

If you continue to run into issues, take a moment to contact our support team for assistance.

Error Message

"The access key you have entered is in use. Try entering in another access key. If this problem persists, visit the Guild Wars support website. (Code=103)"

What is an Error Code=103?

An Error Code 103 indicates that you are trying to use an Access Key that has already been redeemed.

How do I fix an Error Code=103?

Access Keys are unique codes that can only be used once. If you've already used a key or used it on a different account, you will need a new key to unlock the content on a second account.

If the key was a recent purchase, you will need to follow up with the retailer from whom you purchased the key:

• If you purchased a key from an external retailer, please contact the retailer where you purchased the key for assistance.
• If you were issued a defective Access Key via the official Guild Wars store, please contact our support team for assistance. Please include the 25-digit key, the email address of your account, and the last four digits of the credit card used to purchase the key.

Error Message

"Your account already has access to the rights this key provides. (Code=105)"

What is an Error Code=105?

An Error 105 indicates that you've already used an Access Key to unlock the content you're currently trying to add to your account.

How do I fix an Error Code=105?

If you're using an Access Key that would not add any additional items or content to your account—and thus waste the key—you will instead receive an Error 105. If you need to request a refund for a duplicate key that you purchased, please contact our support team with the key and the reason for your request.

Error Message

"The access key you have entered was for an event that has already finished. Try entering in another key or visit the Guild Wars support website. (Code=121)"

What is an Error Code=121?

We often run promotional events for Guild Wars that allow players to preview upcoming content or invite friends and family to try out the game for a period of time. Some of these promotional events are temporary, which means the access keys used to participate can expire. If you are entering an access key for an event that has concluded, you will receive an Error 121, which indicates that the key can no longer be used to access the game.

How do I fix an Error Code=121?

While the event for your access key may have concluded, we encourage you to visit the official Guild Wars site to learn about any new events on the way in the next few months. These events are posted in the "Current Events" section or as an "Upcoming Event" in the game.

Error Message

"(Access key disabled)"

What is an Error Code=122?

An Error 122 usually indicates that you're trying to redeem a key that has been disabled (such as those used to join during a promotional event), or that an access key has been disabled on your account.

How do I fix an Error Code=122?

If the key was a recent purchase, follow the steps below depending on where you purchased the key:

• If you purchased a key from an external retailer, please contact the retailer where you purchased the key for assistance.
• If you were issued a defective Access Key via the official Guild Wars store, please contact our support team for assistance. Please include the 25-digit key, the email address of your account, and the last four digits of the credit card used to purchase the key.

If it is an older purchase, please feel free to contact our support team for assistance.

Error Message

"Your play time has ended. To continue playing, please purchase Guild Wars. See www.guildwars.com for more information. (Code=141)"

What is an Error Code=141?

An Error 141 should only appear if you are playing on a computer that has time-limited access to Guild Wars, such as in a PC cafe or during a time-limited event.

How do I fix an Error Code=141?

Depending on your situation, you will need to purchase the full version of Guild Wars or learn how to add more time before you can continue playing Guild Wars. If you logged in during a time-limited event, you can visit the official Guild Wars site or follow the official Guild Wars Twitter for more information about how and when you can play again.

Error Message

"You do not have the Guild Wars campaign necessary to select that character. (Code=165)"

What is an Error Code=165?

An Error 165 should only appear if trying to access a character created during a preview weekend, or when using a trial key to try Guild Wars for a limited period of time.

How do I fix an Error Code=165?

You will need to purchase the full version of Guild Wars to continue playing.

If you've already purchased and used an Access Key to create your account and still receive this error, please contact the retailer where you purchased the key:

• If you purchased a key from an external retailer, please contact the retailer where you purchased the key for assistance.
• If you were issued a defective Access Key via the official Guild Wars store, please contact our support team for assistance. Please include the 25-digit key, the email address of your account, and the last four digits of the credit card used to purchase the key.

Error Message

"Guild Wars is currently down for maintenance. We apologize for any inconveniences this maintenance may cause, and hope to have Guild Wars running again in short order. For more information, please see the Network News page at www.GuildWars.com. (Code=167)"

What is an Error Code=167?

An Error 167 means that the game servers are currently down for maintenance.

How do I fix an Error Code=167?

While the servers are undergoing maintenance, you can follow the official Guild Wars Twitter account for additional details and updates as they become available. This is also where we'll announce the all-clear when everything is back up and running so you can login and play!

Error Message

"You entered a map in an invalid manner. (Code=223)"

What is an Error Code=223?

An Error 223 will appear if you try to enter a map that is locked or otherwise inaccessible.

How do I fix an Error Code=223?

You may need to complete certain missions or objectives before you can progress to new areas of the world, depending on where you're exploring. If you have questions about how to access a particular map or region, visit the official Guild Wars wiki to learn more about what you can do to access new areas of Tyria.

If you feel you should be able to access a map but cannot, please contact our support team for assistance—including the name of the map and the steps you're taking to enter the area.

Error Message

"You may not log into Guild Wars from this location because this Internet address (IP address) has been permanently banned for repeated violations of the User Agreement and Rules of Conduct. (Code=224)"

What is an Error Code=224?

An Error 224 will appear if the IP address where you're trying to play is blacklisted from accessing the authentication servers. This is usually due to hacking attempts or other malicious attacks detected from the IP, or is due to territorial or licensing restrictions in your region.

How do I fix an Error Code=224?

If you believe you're being blocked on a legitimate IP, please contact our support team for assistance—including your region, the full error code, and the steps you're taking to access the game.

Error Message

"You may not log in from this location because this internet address (IP address) is believed to be running an open proxy or relay. You must connect directly to Guild Wars. Please see www.GuildWars.com/support/open-proxy.com.html for further information. (Code=225)"

What is an Error Code=225?

As part of our initiative to stop abusive activities such as account theft, botting, spamming, and the illegal sale of in-game goods, we have blocked all open proxy traffic. If you are connecting through an open proxy server, an Error 225 will prevent you from connecting to the game servers.

More on our policy regarding open proxies can be found here.

Error Message

"We don't recognize your account login information. Please try again.
- Is your account name spelled correctly?
- Have you typed and capitalized your password correctly?
- Have you forgotten your password? Reset my password
- Did you forget your account name? Get help from Customer Support
- Have you correctly typed the name of a character on your account?

(Code=227)"

What is an Error Code=227?

An Error 227 indicates that you've entered an incorrect login name, character name, or password when attempting to access the game. 

How do I fix an Error Code=227?

Please try logging into the game again. Make sure that your account name is correct, that you properly typed and capitalized your password, and that you entered the complete character name (capitals and spacing required) of a character on the account.

Here are a few troubleshooting steps you can try to solve the error:

• Remember: your password is case-sensitive, meaning that all capital and lowercase letters must match the password used to access the account.
• Make sure your CAPS LOCK key is not enabled when typing your password.
• In the Account Name field, ensure your email address is correct.
• Remember: Guild Wars characters will have a first and last name (at minimum).

If you've confirmed all of the above, here are a few additional steps you can try to access your account:

• Type out your password in a notepad document—ensuring that there are no extra spaces or line breaks. Then select, copy, and paste the password into the Password field on the login screen.
• Un-check the 'Remember Account Name and Security Answer' box and re-launch the client. In the blank fields, enter your Account Name (your email address), password, and a character on the account.
• Try resetting your password.

If none of these steps work, please contact our Support team with a detailed description of the problem and the error message you are receiving.

Error Message

"... (Code=235)"

What is an Error Code=235?

An Error 235 indicates that you've already changed the name of the character you selected within the last 30 days—the minimum waiting time before you can change it again.

How do I fix an Error Code=235?

Since Guild Wars characters can only be renamed once every 30 days, you will have to wait the full 30 days from the last time you renamed that character in order to change its name again. Note that this doesn’t limit you from changing the names of other characters on your account during this period.

Error Message

"NET_ERR_TIMEOUT_AUTH_PORTAL"

What is an Error Code=241?

An Error Code 241 is an uncommon connection error that indicates a timeout between the client and the login (authentication) servers, usually when logging in to Guild Wars.

How do I fix an Error Code=241?

Though rare, an Error Code 241 can appear when the Guild Wars login servers are experiencing connectivity issues with the game client. In most cases, waiting a few minutes before re-entering your credentials should give the servers enough time to establish a stable connection and let you into the game.

If the error prevents you from playing the game, try working through these troubleshooting steps to see if you can establish a stable connection:

1. Completely exit the game and close the client. Wait five minutes, then re-launch the game and try again.
2. Reset your router and modem. Rebooting your devices can help fix several common connection problems, improve slow connections, and clear out any issues stored in their memory.
3. If you’re using a wireless router to connect to the internet, try bypassing your router by connecting directly to your modem with an Ethernet cable.
4. Reboot your PC. Giving your computer a chance to reset can fix several issues that might affect your connectivity to the game.
5. Temporarily disable any security software such as Norton, AVAST, AVG, or McAfee, and then re-launch the game. If you are able to log in successfully, try updating your programs or creating an exception for Guild Wars.
6. Try disabling all startup items to make sure that no background programs or processes are causing this problem.
7. Ensure you have the latest drivers for your network adapters and router.

If you are unable to find a solution, please contact our Technical Support team with a detailed description of the problem so they can provide assistance!

Error Message

"Network Error. Please check your connection to the Internet and try again. (Code=244)"

What is an Error Code=244?

An Error Code 244 means that you are trying to login to Guild Wars with an account that has a valid login, but does not have game access. This is usually the case after linking your Guild Wars and ArenaNet accounts, or when trying to use a Guild Wars 2 account that doesn't own the original Guild Wars.

How do I fix an Error Code=244?

If you are receiving an Error 244, check the following:

• Do you have a Guild Wars 2 account? Try logging into the ArenaNet account management page with the account to verify that you also have access to Guild Wars.
• If you linked the accounts in order to get the Hall of Monuments rewards in Guild Wars 2, use your ArenaNet account credentials to log into Guild Wars rather than your original credentials.
• If your ArenaNet account email was changed at some point, be sure to use the correct email and password to access the game. If you no longer know your credentials, please contact support for assistance.
• Some players have noted that logging into the ArenaNet account management page and verifying their IP address helps fix the issue. Try logging in and verifying any information requested by the site.
• If you are still using an NCSoft Master account, please contact support so they can update your login credentials. Be sure to provide as many details about the account as possible, including the email address, character names, any CD keys, and any purchases made on the account.

Error Message

"Network Error. Please check your connection to the Internet and try again. (Code=248)"

What is an Error Code=248?

An Error Code 248 can denote multiple issues:

• That you are attempting to play the game on an unsupported operating system.
• An anti-virus program could be blocking the GwLoginClient.dll from being written to disk or successfully loading.

How do I fix an Error Code=248?

Guild Wars requires Windows XP or newer to play. If your computer meets the minimum specifications to run the game and is running on a supported operating system, here are some steps you can take to address the issue:

• Download the latest Windows updates. If you have the option to upgrade to Service Pack 3, please do so.
• Update your anti-virus program with the latest updates.
• Add Gw.exe or GwSetup.exe to your firewall's exception list. If you have already allowed Guild Wars in the past, please double-check the exceptions; on some rare occasions, firewalls will decide to block Guild Wars after it has patched. If adding an exception does not help, please try completely uninstalling the firewall software.

Mac/Linux users who are using Wine or another emulation program should ensure that it's not running in Win2000 mode in order to play the game as intended.

Error Message

"Network Error. Please check your connection to the Internet and try again. (Code=3006)"

What is an Error Code=3006?

An Error Code 3006 is an account-creation or linking error that appears when a critical process has to complete before proceeding to the next step. It will usually appear when the servers are experiencing unusual loads or connectivity issues that disrupt the account-creation process, though it can also appear when trying to create a Guild Wars account using an email address that has already been used to create an account.

How do I fix an Error Code=3006?

There are a few steps you can take to troubleshoot the error:

1. Give the process a few minutes to complete before trying to move to the next step.
2. Add Gw.exe or GwSetup.exe to your firewall's exception list. If you have already allowed Guild Wars in the past, please double-check the exceptions; on some rare occasions, firewalls will decide to block Guild Wars after it has patched. If adding an exception does not help, please try completely uninstalling the firewall software.
3. Even if the process fails, try accessing the account after giving it time to complete the registration process.

If you continue to experience issues, please contact our Support team with a detailed description of the problem and the error message you are receiving.

Error Message

"Network Error. Please check your connection to the Internet and try again. (Code=4294967)"

What is an Error Code=4294967?

An Error Code 4294967 is an account-creation error that appears when trying to create a new Guild Wars account using an Eye of the North expansion key. Note that you must own the base Guild Wars: Prophecies game to play Eye of the North.

How do I fix an Error Code=4294967?

You will need to purchase a copy of Guild Wars: Prophecies before you can add the Eye of the North expansion to your account. This is included in the following products:

• Guild Wars® Complete Collection
• Guild Wars® Game of the Year Edition

If you decide to buy either edition, you can contact our Support team with a refund request if you already purchased a separate Eye of the North expansion key.