I Can't Log In to the Support Site

If you are unable to access the support site—whether because you can't access your account or receive some other error—that's okay! Simply send an email to support@arena.net for assistance. Be sure to include the as many of the following details as possible so we can help you as quickly and efficiently as possible:

  • Account Name (your email address)
  • First and Last Name
  • The Mailing Address entered when registering the account
  • The Date of Birth listed on your account
  • Any Guild Wars Serial Code(s) used on the account
  • A detailed description of your issue, including any error messages that you receive.