If you are unable to access the support site—whether because you can't access your account or receive some other error—that's okay! Simply send an email to firstname.lastname@example.org for assistance. Be sure to include the as many of the following details as possible so we can help you as quickly and efficiently as possible:
- Account Name (your email address)
- First and Last Name
- The Mailing Address entered when registering the account
- The Date of Birth listed on your account
- Any Guild Wars Serial Code(s) used on the account
- A detailed description of your issue, including any error messages that you receive.