Help with Guild Wars 2, Heart of Thorns, or Path of Fire

If you’re experiencing an issue with purchasing, accessing, or playing Guild Wars 2 or one of its expansions, Heart of Thorns or Path of Fire, we recommend visiting the Guild Wars 2 Help Center for assistance. There you will find articles, answers, and avenues to contact our helpful support team if you’re unable to find a solution to your problem.

To help you get started, here’s a breakdown of the categories where you can begin searching for solutions:

If you need help from a support agent, our team can be reached by submitting a support ticket:

Thank you for your continued support of ArenaNet and Guild Wars!